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Faculty/Staff Telecommunications

The University’s telecommunications system is operated by the Information Technology (IT) Department. OCU has partnered with ShoreTel to meet all of OCU’s telecommunication needs. The ShoreTel Phone System offers personal voicemail inboxes, departmental call menus, workgroups, multiple user conference call and transfer abilities.
If you require technical assistance with your ShoreTel telephone, please contact the IT Helpdesk at Ext. 507 or at (740) 420-5907.

 

FAQs:

How do I access voicemail messages off campus?

A: Dial the voicemail access number (740) 477-7777. When you hear the system greeting, press # and enter your extension number and password, followed by #.

If you need assistance in reaching your voicemail, please contact the IT Helpdesk at (740) 420-5907.

 

When I leave a message for a user, how do I skip the greeting and simply leave a message?

A: If you would like to skip the user’s greeting, simply press # when you start to hear their greeting play. Please start recording your message after you hear the tone.

 

How can I transfer a call to another extension?

A: While on a call, hit the “transfer