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Helpdesk Support Services

In this Technological Age we understand the importance of technology both inside and outside the classroom. The Helpdesk is the heart of the team as they are the first to respond. They are focused on providing quality customer service. The following list represents only a small sample of the ways the team assists on a daily basis.
  • OCU Webmail - Student, Faculty, & Staff e-mail accounts
  • E360: Online Courses | Available to All Onsite, Online, & Traditional Students.
  • SONISWeb - OCU Student Information System
  • …and many other technology related questions…

Team Members:

  • Heath Queen: Helpdesk Technician Level II | Videographer
  • Jason Sheets: Director of Support Services| IT Purchasing
  • Jeremy Davis: Helpdesk Technician Level II | Social Media Coord | Website Coord.
  • Luke Pollock: Helpdesk Technician Level II| Learning Management System Coord.

The HelpDesk can be reached by e-mail:

To create a work order, send e-mail to:

HelpDesk Phone Number: (740) 420-5907

Text us! (740) 601-9847

Please visit our FAQ section for self-help articles and guides. Staffed by friendly staff and students, the Help Desk is committed to finding solutions for your technical needs.

Need help?

  • Send us an email:
  • Note: Expect reply during Call Center hours.
  • Want to talk to a technician? (740) 420-5907
  • Click here to submit or check the status of your work request.
  • Before requesting help on an issue please refer to the Technology FAQs, for easy how-to articles.
  • Hours are subject to change during the semester. The Helpdesk is closed for University holidays.

What can we assist you with?

The Information Technology Helpdesk is a service for faculty, staff, and students to obtain assistance with all university technology. Do you have a question about technology? Visit the Helpdesk, conviently located on the first floor of the Maxwell Library (across from the Library reference desk).
The Helpdesk provides support for the following topics:
  • Online Learning Systems (e360), Sonis and Novell Webmail/GroupWise problems.
  • Wired and wireless network connection problems
  • Staff, faculty, classroom and lab computers
  • Copier and printer problems
  • Classroom software, projectors, dvd/vcr and wireless keyboard/mice
  • Sonis user rights management
  • Report Builder problems
  • SONIS general problems
  • Staff and faculty phone and Voicemail problems
  • New Student/Faculty/Staff ID Cards