Student Helpdesk

(740) 420-5907 helpdesk@ohiochristian.edu

Information Technology

Anti-Virus & Network Connection Connecting to OCUNet Email Accounts FAQs IT Helpdesk Network Accounts Staff Training Student Information OCUNet Policies Technology Labs Server Status

FAQs

  1. I can't access the Internet. What can I do? Make sure you have had your machine properly connected to our network by a Helpdesk worker.
  2. I've been connected by a Helpdesk worker but still can't access the Internet. What can I do? Make sure you have connected your machine to a proper wall outlet or are connected through the OCUNet wireless connection.
  3. Printer is not printing. What can I do? Make sure that the printer is not out of paper, also make sure that you are printing to the correct printer.
  4. How much is left in my printing account? When swiping your card at the printer terminal it will display how much is left in your account.
  5. I can't find my Network Drive. What can I do? Make sure you have correctly logged into the machine with your username and password.
  6. How do I change my network (Novell) password? Press CTRL+ALT+DEL to display the Novell NetWare Security windows. Select the 'Change Password' button. Type your old and new passwords, confirm the new password, and select 'OK'.
  7. What is my username? Your username (User ID) is the first letter of your first name, followed by your last name. In cases where duplicate usernames occur, additional characters from your first name will be used. (For example, John Doe would be jdoe and Jane Doe would be jadoe.)
  8. How do I create or change my GroupWise password? From the main webpage, choose 'Options,' then 'Password.' Remember, passwords are case sensitive; make sure 'Caps Lock' isn't turned on.