Student Helpdesk

(740) 420-5907 helpdesk@ohiochristian.edu

Information Technology

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IT Helpdesk

Before requesting help on an issue please refer to the FAQs page or view the available videos in the self help folder on your network drive.

Student Helpdesk

The Student Helpdesk is maintained by the Department of Information Technology and offers support for:

  • Login and password problems
  • Email and network problems
  • Lab computers and printers
  • Network connections in all dorm rooms
  • Student computer connection to OCUNet

The Student Helpdesk office is located in the Melvin and Laura Maxwell Library in the middle of campus. Office Hours are from 8:30 am to 4:30 pm, Monday through Friday.

The Student Helpdesk phone number is 740.420.5907 or x507
The Student Helpdesk Contact is: helpdesk@ohiochristian.edu

Staff Helpdesk

The Staff Helpdesk is maintained by the Department of Information Technology and offers support for:

  • Software and office applications
  • Login and password problems
  • Email and network problems
  • Network connections in all staff offices
  • Computer hardware and printer problems

The Staff Helpdesk office is located in the Melvin and Laura Maxwell Library in the middle of campus. Office Hours are from 8:30 am to 4:30 pm, Monday through Friday.

The Staff Helpdesk phone number is 740.477.7862 or x862
The Staff Helpdesk Coordinator is: James McIlhargey

Faculty Helpdesk

The Faculty Helpdesk is maintained by the Department of Information Technology and offers support for:

  • Software and class applications
  • Login and password problems
  • Email and network problems
  • Network connections in all classrooms or faculty offices
  • Computer hardware and printer problems

The Faculty Helpdesk office is located in the Melvin and Laura Maxwell Library in the middle of campus. Office Hours are from 8:30 am to 4:30 pm, Monday through Friday.

The Faculty Helpdesk phone number is 740.420.5907 or x507
The Faculty Helpdesk Coordinator is: CJ Miller

Sonis Helpdesk

The Sonis Helpdesk is maintained by the Department of Information Technology and offers support for:

  • Sonis login and password problems
  • Sonis user rights management
  • Crystal Reports & Report Builder problems
  • Sonis general problems

The Sonis Helpdesk office is located in the Melvin and Laura Maxwell Library in the middle of campus. Office Hours are from 8:30 am to 4:30 pm, Monday through Friday.

The Sonis Helpdesk phone number is 740.477.7852 or x852
The Sonis Helpdesk Coordinator is: Michael Castle

Network Helpdesk

The Network Helpdesk is maintained by the Department of Information Technology and offers support for:

  • Network problems
  • Network connections in all rooms or offices

The Network Helpdesk office is located in the Melvin and Laura Maxwell Library in the middle of campus. Office Hours are from 8:30 am to 4:30 pm, Monday through Friday.

The Network Helpdesk phone number is 740.477.7862 or x862
The Network Helpdesk Coordinator is: James McIlhargey

Telecommunication Helpdesk

The Telecommunication Helpdesk is maintained by the Department of Information Technology and offers support for:

  • Phone problems
  • Voicemail problems
  • Phone connections in all rooms or offices

The Telecommunication Helpdesk office is located in the Melvin and Laura Maxwell Library in the middle of campus. Office Hours are from 8:30 am to 4:30 pm, Monday through Friday.

The Telecommunication Helpdesk phone number is 740.477.7749 or x749
The Telecommunication Helpdesk Coordinator is: Charles Davis