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Lessons from the Answer Center

From Concept to Completion in One Year

In July 2014, the Answer Center at Ohio Christian University only existed on paper and in concept. OCU had grown at an accelerated rate in the last 10 years and the need for a central location for students to call to obtain quick answers had become essential.

On August 1, 2014, the dream became reality when the Answer Center took its first phone call.

More than 50,000 phone calls later, the Answer Center has accomplished more than anyone anticipated.

Twenty-seven thousand documented student issues were resolved, 1,000 new students were welcomed, 5,000 handwritten postcards were sent out, callers reach a live person in less than one minute on average, and customer service ratings hold at 4.5/5.

We are very proud and excited about how God is using this team to impact the lives of OCU students. We have learned so much about serving students and growing together as a team over the last year.

Lesson 1: Ohio Christian University’s mission far exceeds what we can even comprehend or imagine. The Answer Center allows us to inhabit a unique space to share the hope we have in Christ with the students we come in contact with, and there are so many times where students need to hear that hope. . We meet them where they are in that moment, and hopefully make an impact.

Lesson 2: A little encouragement can go a long way. The Answer Center team zealously cheers on our students and supports each other. Everyone needs encouragement to know they are doing a great job and that they can accomplish more than they think they can.

Lesson 3: Small wins are often more important than big wins. Often, going the extra mile and obtaining a small win for a student can go a long way.                            

What a difference a year can make!